CARY, NC--Cicero Inc. (OTCBB: CICN), a provider of business performance software for desktops and mobile devices, announced today that a Fortune 500 Provider of insurance products and services with over $115 Billion in assets has signed an enterprise software license and services agreement to deliver an integrated Cicero XM Smart Desktop solution for their call centers.
The Insurance Provider will be using Cicero's award-winning Cicero XM technology to implement a call center enhanced desktop with automated sign-on, application quick launch, automated search and navigation, consolidated views of key information and other features. The new desktop will use existing applications and will present information in an organized desktop for customer service representatives to improve productivity and customer experience.
"Our technology allows companies to leverage the investments already made in enterprise applications and securely serve up the right information to the right people when it is needed -- at both the desktop and now the mobile device," said Mike Garner, Chief Customer Officer at Cicero. "We are pleased that another Fortune 500 company has selected our technology to support their employee and customer service initiatives."
About Cicero Inc.
Cicero® provides business performance software that enables companies to monitor and improve their existing technologies to deliver smart, integrated, and secure solutions at employees' desktops and mobile devices. Using Cicero EDGE™, global customers are addressing the challenges of security, compatibility, and usability by leveraging existing applications and delivering integrated enterprise mobility at the fraction of time and cost as other approaches. Others use Cicero XM® to improve contact center and back office productivity by integrating, and presenting information with unified desktops and desktop automation. Cicero customers and partners also use Cicero Discovery™, a desktop analytics solution, to collect activity and application performance data and track business objects across time and multiple users as well as to measure against defined business process workflows for analysis and/or to feed third party applications. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
