SAN FRANCISCO-- BMC Software (Nasdaq:BMC) today delivered major updates to its IT Service Management portfolio that enable organizations to transform their service desk into a flexible, proactive "genius bar" experience. As a result of BMC's transformative new approach to IT service delivery, IT organizations can transition quickly from a passive, infrastructure-oriented "support" function to one that delivers proactive, personalized enablement to today's highly mobile workforce.
Unlike other vendors' one-size-fits-all approach, BMC offers four major ITSM products to meet every customers unique business need. The updated portfolio provides both on-premise and on-demand offerings, and includes BMC Remedy IT Service Management Suite 8.0, BMC FootPrints 11.5, BMC Remedyforce Service Desk, and BMC Track-It!. Each product includes major new social, mobile and cloud capabilities, as well as access to powerful new service analytics. These capabilities help IT organizations deliver a dramatically more satisfying experience to employees, while increasing IT productivity and lowering costs.
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